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SSL Frequently Asked Questions (FAQs)

1. What is an SSL? Why is SSL required?

2. How can I ensure if my website needs SSL or not?

3. If I just need an easy validation certificate, which one should I go for?

4. What are the differences between Domain Validation (DV), Extended Validation (EV), and Organizational Validation (OV)?

5. What type of SSL certificate should I go for?

6. We are a financial domain, security is very important to us. Which brand would you suggest?

7. Why does OV or EV take so long?

8. What is the 30-day money back guarantee?

9. What exactly does warranty mean in SSL certificates?

10. Can you provide me with the names of customers using this brand?

11. How is EV SSL useful for my business?

12. I want to install my certificate on several servers. Is it possible? Is there an additional fee?

13. I have bought the SSL.. eh, now what?

14. Why are you charging more than X?

15. Why are we cheaper?

 

1. What is an SSL? Why is SSL required?

Ans: SSL or Secure Sockets Layer is a standard security protocol that encrypts the connection between web browser and server. It protects sensitive information like credit card, login details, and other user information. 

SSL plays a major role in:

  • Security & Protection

SSL protects customer data by encrypting the session. It is important to note that SSL is mandatory now since every website captures login information. Therefore, if you have a non-transactional website, Domain Validation will work fine for you.

  • SEO  & Ranking

Since Google loves its users, it has started to penalize non-HTTPS websites. You will see a boost in SEO and Google rankings.

2. How can I ensure if my website needs SSL or not?

Ans: SSL is a mandate if you want to function online. There is no website that can go away without SSL certificate. Google has started to penalize websites with HTTP. There will be a “Not Secure” warning on the website if a visitor sees your non-SSL site.

3. If I just need an easy validation certificate, which one should I go for?

Ans: You can go for Domain validation which requires no paperwork and only the domain is validated.

4. What are the differences between Domain Validation (DV), Extended Validation (EV), and Organizational Validation (OV)?

Ans: Domain Validation or DV Certificates

They are easiest to validate. There is only an automated verification that ensures the applicant owns the domain behind the website. If you have a non-transactional website like blog, forum, or personal website, then DV SSL will work for you.

Extended Validation or EV Certificates

With EV SSL, you will have HTTPS + green display bar + organization’s name. This takes time to validate as the process includes business identity, legal status, and address. Since it requires a stringent security check, it offers customers more confidence.

Organization Validation or OV Certificates

OV has a better security than DV and requires manual verification of the organization’s identity.

5. What type of SSL certificate should I go for?

You can simply fill this form up to get the best SSL match for your website.

6. We are a financial domain, security is very important to us. Which brand would you suggest?

Ans: I think you should go for Symantec as 99.99% browsers trust this brand. If you will look at the warranty, they offer a greater warranty against others so you don’t have to worry. You can even display the trust logo/seal.

7. Why does OV or EV take so long?

Ans: These SSL certificates require strict security check and therefore, it includes documentation and manual involvement.

8. What is the 30-day money back guarantee?

Ans: We want you to be completely satisfied with what you buy. If not, we refund you the amount. We are glad that our return rates are extremely low. Our SSL experts can assist you with the entire SSL process – from installation to activation. If you still aren’t satisfied with us, we assure 100% money back guarantee with no whining. Promise.

Note: The 30-day money back guarantee may not apply to the purchase of additional SANS due to certain CA limitations. You can contact us to further discuss the options.

9. What exactly does warranty mean in SSL certificates?

Ans: Every SSL comes with a warranty. This warranty recognizes and protects the end-user customers. We offer only trusted SSL certificates that include a warranty in terms of mis-issuance. SSL certificate warranties assure customers about the website trustworthiness and ensuring their online transactions are safe.

If the Certificate Authority (CA) is unable to validate the information on the digital certificate, it would make a loss of money to the end-user. Therefore, the certificate comes with a warranty to recover a claim for customers. The amount depends on which SSL certificate you choose.

10. Can you provide me with the names of customers using this brand?

I’m afraid that we aren’t allowed to share customer information explicitly. You can simply check the reviews of this brand on google if you are still in doubt.

11. How is EV SSL useful for my business?

Ans: With Extended Validation SSL certificate, you will see a prominent visual sign which helps gain visitors trust. The address bar turns green along with company’s name ensuring the customers that your business is legitimate.

12. I want to install my certificate on several servers. Is it possible? Is there an additional fee?

Yes, it is possible.

For example:

  1. If you have Domain Validation SSL certification, it will secure only one website regardless of the number of servers.
  2. If there are different websites on different servers, Multi-domain SSL certificate will work for you.

If you wish to skip the installation processes, we can do it for you. Installation charges: $45 per server.

13. I have bought the SSL.. eh, now what?

After we receive your payment, you will receive an order confirmation email. You need to follow these steps for SSL provisioning:

I. Generate CSR using our free tool: https://client.serverguy.com/ssltools/csr-generator.php

After generating, keep the CSR and Private safe as it will be used during SSL installation.

II. Go to https://client.serverguy.com > Services > Select SSL Certificate > Generate Now.

III. Select panel/web server and fill CSR and other Admin information. SSL needs to be validated from any of these options (Do not refresh the page):

  1. File-Based Authentication
  2. CNAME
  3. Certificate Approver Email

Note: We can assist you in validation for as low as $15.

  • If you took EV or OV, validation may take a few days. Here are the documents required for EV SSL and OV SSL.

IV. After verification is done, SSL is issued and mailed to you. This includes SSL certificate and CA bundle.

V. Now install the SSL.

  • If you want to do it by yourself, you can refer:
  • We offer installation services for $45/server.

14. Why are you charging more than X?

SSL pricing can be different for different vendors for the same SSL Certificate. All companies have different sales strategies. There is a possibility that they are selling lower than their cost price for new customer acquisition so will charge less for the first year but will charge higher renewal fee. We are transparent with respect to pricing. The price you pay for the first year remains same during renewals if there are no changes made by the certifying authority for us.

15. Why are we cheaper?

Are you also thinking how we are able to offer SSL at cheap rates? The answer is simple. At ServerGuy, we are working hard to provide you SSL certificates at the best-possible rates and installation assistance. We partnered with leading brands to provide you SSL certificates at zero-profit margins. This is only possible because we buy in huge volumes and happily share the savings with you.